It seems as though everyday we’re opening some kind of map application on our phone. The most popular apps are relying on map integration to provide real time updates like ride shares, deliveries, and more. If you think about it, we have become more and more reliant on maps in recent years. The first map was created in 6th century BC and we’re still finding new ways to deliver the same information 2600 years later. So, why have we been using maps for more than 2600 years? Maps provide clarity so you can accomplish your journey in the best possible way.
Even though maps are being used in our everyday life, it seems like a lot of businesses aren’t taking advantage of maps to simplify operations. Here are a few ways maps can help facility operations and service companies.
Clarity on What Needs to Be Done
Table type views are very helpful when working on specific items. However, when you need to zoom out and gain a full picture of your operation, it’s difficult to easily visualize these items in a spreadsheet. Having a map application that shows you open items, maintenance that needs to be performed, or locations of assets/people can help add perspective to the typical spreadsheets companies tend to use. This is especially relevant as operations and people are becoming more distributed.
One of my favorite stories involving maps is the investment made by UPS to custom build their routing system for their drivers. The goal was to ensure their drivers make minimal left turns. The result was reduced costs, time and traffic accidents. They estimate a savings of more than $400 million each year as a result. The technology now exists for smaller businesses and organizations to apply the same principals to their operations. Modern tools should be able to coordinate where work needs to be done and where the people are located to perform the work. Operational tools should not just map what needs to be done, but should also provide a real time location of your resources so you can efficiently dispatch and plan schedules with the greatest efficiency.
Increase Customer Satisfaction
Organizations can have a faster response to their customers when they are able to visualize and coordinate open items and resources. Uber is a great example of innovation in this concept. They have made their customers happier and more inclined to use their product over traditional taxi cabs, because they have leveraged the benefits of geolocation and maps to create an efficient and pleasant experience. Uber can quickly match a driver and a rider together in the most efficient way. This has resulted in Uber displacing traditional cab companies that don’t have the processes in place to leverage the available technology. If you think about your service company, are you operating like an Uber or a Yellow Cab?
Chekhub provides a platform that allows you to coordinate your open tickets, maintenance items, assets, and people with real time locations and status. You can quickly assign tasks to the people that are closest to the site, as well as, view their schedule to make sure they can address the task quickly.