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How to Select the Best Operations Management Tool for a Service Company

May 26, 2021 10:09:00 AM / by Taylor Faircloth

operations managementManaging the daily operations of any company is no easy feat. But, for service companies, the challenges are especially unique.

As a service provider, you’re responsible for overseeing every aspect of your business. Communicating with your teams, dealing with clients, managing new projects, business development, and more. The list goes on and on.

The scope of it all can be too much to handle for one person – or even a small team. Fortunately, there’s one thing that service companies do better than anyone else: solve problems.

But, when you’re dealing with an internal problem, like managing your daily operations, integrating an operations management tool into your workflow is the easiest and most efficient way to guarantee the delivery of top quality service to your customers.

Why You Need an Operations Management Tool

An operations management tool helps you streamline your workflow. Plain and simple. But, there’s a reason that choosing the right platform is so critical to your company’s success.

First, it gives everyone in your organization clarity of what needs to be done, and when/where/how to do it. This means that they’ll have easy access to their daily tasks, upcoming projects, and open communication channels with team members.

When your workforce has complete visibility of what they need to get done, it empowers them to work in alignment with the mission, vision, and values of your business.

Motivating any team is difficult. Especially when your employees are in multiple locations. But, when your team has complete, centralized visibility of their workflow, they’ll be set up for success and the results will soon follow.

What an Operations Management Tool Can Do for Your Service Company

Imagine all aspects of your daily operations housed under one roof. All your checklists, assets, teams, people, and project schedules right at your fingertips.

That’s what an operations management platform is all about. When everyone in your workforce has access to those tools, you can easily streamline your workflow and get more done.

It allows you to erase any doubts that project updates or schedule changes will go unseen. Or that your service team doesn’t have the right equipment needed on a job site. You can also consolidate your vendors in one place, so you can easily order all the materials you need for a job.

And that’s only scratching the surface, because the real benefits are the ones your customers receive. An operations management tool allows you to take preventative measures and minimize the risk of miscommunications or mistakes within your organization – mistakes that affect the quality of service you can deliver to your customers.

Over time, your customers will start to associate your company with reliability, efficiency, and clarity, which is one of the benefits a smart operations management tool delivers. 

And, as a service company, your reputation is everything. Integrating an operations management tool into your workflow will prepare you to scale as your customers begin to evangelize your business. 

The end result? Less confusion for you and your team, and increased profitability for your business.

How to Find the Best Operations Management Tool for Your Business

Choosing the right operations management tool for your service company is a challenge in itself. 

So, here are a few questions to consider before you make your decision.

  • Is it budget-friendly?

The ROI you get from investing in a smart tool is undeniable. But, if the price is too high, the small financial returns you receive won’t help your organization grow. 

So, look for a tool that offers pricing plans at multiple levels. Everything from a basic plan to a large, enterprise package. Not only is this approach more cost-effective, but the software can scale with you as you grow.

  • Does it integrate with the current systems/platforms you’re using?

Consider the importance of your current software solutions for a moment. It’s what makes up the digital infrastructure of most modern businesses. 

So, before you select an operations management tool, make sure that it can integrate with the other systems/platforms your company is using. Otherwise, you’ll be left wasting time with another digital asset that your team has to regularly monitor and manage.

  • Is it easy to use?

This one’s a deal breaker. If the learning curve of a tool is too high, or if it lacks a proper onboarding process, it will cause greater confusion and frustration within your organization and slow you down.

  • Can it be accessed on multiple devices?

An operations management platform isn’t just another program taking up space on your office desktop. It’s a vital tool that employees need access to on the job, or when they’re speaking with customers. So, having mobile access is non-negotiable.

The Digital Tool Designed with Service Companies in Mind

At Chekhub, we understand the impact an operations management tool can have on a company’s employees, profitability, and daily operations. That’s why we have designed an operations management tool that’s cost-effective, integrates into existing software applications, is easy to use, and can be accessed from any device.  

For more information please visit chekhub.com or email us at contact@chekhub.com to schedule a demo.

Tags: Why Chekhub, IT Smart Hands

Taylor Faircloth

Written by Taylor Faircloth